    1. Every person entering the event, even children and babies, requires their own valid ticket, either electronically on their phone or a printed ticket.

    2. Only tickets that match the indicated age of the ticket holder (i.e. Adult, Pensioner, Under 18, Child, etc.) will be admitted to the event.

        1. The organiser reserves the right to cancel any ticket that is being abused in this regard.

    3. Any person that does not meet the age restriction of the event or their particular ticket will be denied entry and have their ticket cancelled without any refund.

Cancellation of your Booking and/or Ticket(s)

    1. In terms of the Consumer Protection Act you have the right to cancel your advance booking and ticket(s) prior to the event, subject to a reasonable penalty and/or handling fee.

        1. More than 30 days before the event, there will be no penalty, but the handling fee will amount to 10% of the original purchase price of your ticket(s);

        2. Between 30 and 7 days before the event, the penalty and handling fee will amount to 50% of the original purchase price of your ticket(s); and

        3. 7 days or less before the event, the penalty and handling fee will amount to 100% of the original purchase price of your ticket(s);

    2. You will be refunded the original purchase price of your ticket(s), less the penalty and handling fee set out above within 21 days of cancellation.

    3. Subject to the payment method used to pay for your ticket(s) you may be required to furnish the organiser with additional information, such as your bank details, to obtain your refund.

    1. Should the event be cancelled due to any reason that could reasonably be within the control of the organiser, you will be refunded the full purchase price of your ticket(s).

    2. The refund will be affected at the discretion of the organiser, but in any event within three months of cancellation of the event.

Prohibition of Dangerous Conduct and/or Materials

    1. Any person that is intoxicated or in the sole and absolute discretion of the organiser in any way endangers other attendees at the event, may be denied entry or removed from the event (as the case may be) without any refund.

    2. Weapons, other dangerous materials and illegal drugs will not be permitted into the event.

    3. Any person bearing any of the items may be denied entry or removed from the event (as the case may be) without any refund.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Free Privacy Policy Generator.

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

    Account means a unique account created for You to access our Service or parts of our Service.

    Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

    Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Open Tickets (Pty) Ltd, Lynnwood Glen, Pretoria.

    Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

    Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

    Personal Data is any information that relates to an identified or identifiable individual.

    Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

    Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

    Website refers to Open Tickets, accessible from http://opentickets.co.za or any other website managed by us on behalf of event promoters.

    You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

    Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

    Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Free Privacy Policy website article.

We use both Session and Persistent Cookies for the purposes set out below:

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

    Cookies Policy / Notice Acceptance Cookies

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

The Company may use Personal Data for the following purposes:

    To provide and maintain our Service, including to monitor the usage of our Service.

    To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

    For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

    To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

    To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

    To manage Your requests: To attend and manage Your requests to Us.

    For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

    For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

    With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

    For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

    With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

    With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

    With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

    With Your consent: We may disclose Your personal information for any other purpose with Your consent.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

    Protect and defend the rights or property of the Company

    Prevent or investigate possible wrongdoing in connection with the Service

    Protect the personal safety of Users of the Service or the public

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Open Tickets (Pty) Ltd

1. These terms and conditions apply to every ticket purchased, procured, or used to gain entry to a competition or match (“

under the auspices of the National Soccer League (

2. The purchase, holding, and/or use of a ticket constitutes acceptance of every term and condition recorded, each of which is material.

3. Every ticket holder1 acknowledges that the PSL owns and controls all commercial and intellectual property rights in relation to PSL events.

4. Tickets are issued for personal use and may not be sold to others, exploited commercially or non-commercially, or transferred. A ticket cannot be exchanged or refunded after purchase, and there is no responsibility to replace lost, damaged, or stolen tickets.

5. Entrance to a PSL event is dependent upon presentation of a valid ticket (and upon request, proof of identity). A valid ticket gives access only to the area indicated on the front of the ticket. No pass-outs or readmissions of any kind will be issued during PSL events.

6. All ticket holders’ consent to filming and sound recording by the PSL, or persons or firms authorized by the PSL at PSL events and to the use of such recordings, or photographs, or likenesses by the PSL or any person or firm authorized by the PSL free of any compensation.

7. No ticket holder will be party to any arrangement with a commercial or other firm that directly or indirectly permits any form of advertising or the drawing or attempted drawing of any association between any commercial or other firm and the PSL, a PSL event, or a venue (

) without express prior written consent from the PSL.

8. No ticket holder will be permitted entry into a PSL event venue bearing or wearing any item (or clothing or otherwise) of a commercial or other firm that competes with a PSL commercial partner; and no ticket holder will engage in any activity at the venue that could be construed as ambush marketing without expressing prior written consent from the PSL.

9. No ticketholder or person may bring into, or use within, a venue, any equipment capable of recording or transmitting any audio, visual, or audio-visual material or information or data in relation to the PSL event or the venue save with the express consent of the PSL. Mobile phones are permitted, provided that they are for personal and private use, but no material, footage, information or data captured by mobile phone may be distributed for any direct or indirect commercial purpose.

1. Ticket holders include all those who purchase, procure or are provided with tickets including purchased tickets; complimentary tickets; and/or hospitality or VIP tickets.

10. Ticket holders are strictly prohibited from:-

10.1. recording, uploading, posting, or transmitting any sound, moving, or still images or description of a match or part of a match;

10.2. collecting, transmitting, or distributing by any means, data, or statistic of the match or part of a match other than for personal use;

10.3. dissemination of any sound, moving or still image, description, data, result or statistic of the match, in whole or in part, for any sort of public access, irrespective of the transmission form, whether over the internet, radio, television, computer, mobile phone, data accessory or via any media or platform, other digital technology networks for distribution, display, communication or further functionality such as social media platforms or blogs, websites, apps or similar media tools, or any other current and/or future media;

10.4. assisting any other person or persons to conduct any such activity.

11. The ticket holder will comply with all instructions issued by the PSL during the PSL event. The PSL reserves the right to refuse admission to any person in its absolute discretion, and to eject from the venue any person who fails to comply with PSL instructions, or in the opinion of the PSL, represents a safety or security risk, or nuisance.

12. Ticket holders may not use tickets for any commercial purpose whatever, including but not limited to promotions or advertising activities, or as rewards in a competition, sweepstake or for the collection and/or distribution of any match related data, unless expressly authorized by the PSL in writing prior to such activity.

13. Entry will not be permitted if the ticket holder is carrying or has in his or her possession prohibited items which will include but not be limited to food, drink, chemicals of any kind, containers, bottles, cans, recording equipment, laser pens, pets, cameras, video cameras, weapons, banners that are illegal or contravene any football rules, flares, smoke bombs or flag sticks, or items that could be construed as being for the purpose of ambush marketing. Prohibited items will be confiscated and the PSL will not be responsible for any loss or damage to such items.

14. The PSL accepts no responsibility and excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons or property in or around the venue or in any way associated with attendance at the PSL event. Any liability on the part of the PSL will be limited to the face value of the ticket.

15. The ticket holder will comply with all instructions issued by the PSL during the PSL event. The PSL reserves the right to refuse admission to any person in its absolute discretion, and the PSL also reserves the right to eject any person from the venue if such person fails to comply with these terms and conditions, PSL instructions, or who in the opinion of the PSL represents a safety or security risk, nuisance, or annoyance.

16. The PSL reserves the right to alter the advertised programme for the event owing to any unforeseen or unavoidable circumstance and no refunds, exchanges or alternative use of tickets will be offered or made available in such circumstances. The PSL will not be liable for any delay in performing its obligations as a result of fire, strikes, industrial disputes, abnormally inclement weather, acts of terrorism, governmental orders or decrees or any other cause beyond its reasonable control.

17. If the PSL event is cancelled prior to the start of the event, the purchaser will be entitled to a refund in the amount of the face value of the ticket. If the PSL event is postponed, the ticket will be valid for the re-registered date. It is the responsibility of the purchaser to ascertain the date and time of the rearranged event.

18. Any ticket obtained in breach of these terms and conditions will be void and all rights, including the right of entrance, will be immediately nullified. The PSL will have the right to confiscate any such ticket, deny access, or eject any person in possession of such a ticket without a refund.

19. Tickets will remain, at all times, the property of the PSL which has the right to recall the ticket at any time.

All tickets sold by Open Tickets on behalf of Orlando Pirates FC are strictly digital. Tickets must be presented electronically and can not be printed. They can be displayed on a mobile device, added to Google Wallet or Apple Wallet, or transferred to another individual using the official ticket transfer feature. 

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